Privacy Policy

This privacy policy applies between you, the User of this Website, and Green Gardens, the owner and provider of this Website. Green Gardens takes the privacy of your information very seriously. This policy outlines how we collect, use, and protect your data, including data collected via embedded website forms, third-party platforms such as Typeform (used for Google Ads), and, where in use, live chat systems such as Tidio. Please read this privacy policy carefully.

Definitions and Interpretation

In this privacy policy, the following definitions are used:

  • Data: collectively all information that you submit to Green Gardens via the Website, including forms embedded on the Website, third-party forms (e.g. Typeform used in Google Ads), and where applicable, live chat systems such as Tidio. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;
  • We or us: Green Gardens;
  • User or you: any third party that accesses the Website and is not either (i) employed by Green Gardens and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Green Gardens and accessing the Website in connection with the provision of such services;
  • Website: the website you are currently using, http://www.green-gardens.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

  • the singular includes the plural and vice versa;
  • references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
  • a reference to a person includes firms, companies, government entities, trusts and partnerships;
  • "including" is understood to mean "including without limitation";
  • reference to any statutory provision includes any modification or amendment of it;
  • the headings and sub-headings do not form part of this privacy policy.

Scope of This Privacy Policy

This privacy policy applies only to the actions of Green Gardens and Users with respect to this Website. It covers:

  • Data submitted via contact forms embedded on our Website;
  • Data collected via third-party platforms such as Typeform, including those used with Google Ads;
  • Where applicable, data collected via the Tidio live chat system, if active on the Website.

This policy does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media or external websites.

Data Collected

We may collect the following Data from you:

  • Name;
  • Contact information such as email addresses and telephone numbers;
  • IP address (automatically collected);
  • Any details you provide in contact or enquiry forms (embedded or via Typeform);
  • Messages and information shared via Tidio live chat (if in use), including timestamps and page views.

In each case, in accordance with this privacy policy.

Our Use of Cookies

Necessary Cookies

We use necessary cookies to make our site work and enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the Website functions.

Analytical Cookies

We may choose to use analytical cookies to help us provide you with the best possible experience by collecting and reporting information on how the Website is used. These cookies collect information in a way that does not directly identify anyone. You can adjust permissions by clicking the cookie symbol at the bottom left corner of this page.

Our Use of Data

  • For purposes of the Data Protection Act 1998, Green Gardens is the "data controller".
  • We will retain any Data you submit for an unlimited period unless otherwise required by law or requested by you.
  • Data submitted via website forms, Typeform, or live chat (Tidio) may be used for:
  • Responding to enquiries or support requests;
  • Internal record keeping;
  • Email or phone follow-up to discuss your project or interest in our services;
  • Sending promotional materials, where consent has been given.

All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998.

Third-Party Services and Data Sharing

Green Gardens may use the following third-party platforms to collect and process your Data:

  • Typeform – used for lead generation via Google Ads and other campaigns;
  • Tidio – a live chat system which may be used on some pages of the Website. If active, this system may collect your name, email address, chat history, and technical data such as device and browser information.

We do not sell or rent your personal Data. We may share limited Data with trusted service providers solely to help us respond to your enquiry or manage customer relationships. These providers are contractually bound to maintain confidentiality and data security.

Links to Other Websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for their content. This privacy policy does not apply to your use of such websites. You are advised to read the privacy policy of other websites prior to using them.

Changes of Business Ownership and Control

  • Green Gardens may, from time to time, expand or reduce our business. This may involve the sale and/or the transfer of control of all or part of Green Gardens. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part, and the new owner or newly controlling party will be permitted to use the Data in accordance with this privacy policy.
  • We may also disclose Data to a prospective purchaser of our business or any part of it.

In such cases, we will take steps to ensure your privacy is protected.

Controlling Use of Your Data

Whenever you are required to submit Data, whether through the Website, Typeform, or Tidio, you will have options to restrict our use of that Data. This may include the following:

  • Use of Data for direct marketing purposes;
  • Sharing Data with third parties.

You can withdraw your consent at any time by contacting us at [email protected] or by clicking "unsubscribe" in marketing emails.

Functionality of the Website

To use all features and functions available on the Website, including submitting enquiry forms or using live chat, you may be required to provide certain Data.

Accessing Your Own Data

You have the right to ask for a copy of any personal Data held by Green Gardens (where such Data is held) on payment of a small fee, which will not exceed £10.

Security

Data security is of great importance to Green Gardens. To protect your Data, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure Data collected via:

  • The Website;
  • Typeform lead generation forms;
  • Tidio live chat (if in use).

While we take appropriate steps to secure your Data, the transmission of information over the internet is not entirely secure and is done at your own risk.

Transfers Outside the European Economic Area

  • Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers or those of our service providers are located in a country outside the EEA. These countries may not have data protection laws equivalent to those in the EEA.
  • If we transfer Data outside the EEA, we will ensure your privacy rights are upheld as outlined in this privacy policy. You expressly agree to such transfers.

General

  • You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights where we reasonably believe your rights will not be affected.
  • If any part of this policy is found to be invalid, the remaining provisions will remain in force.
  • This privacy policy is governed by and interpreted in accordance with the laws of England and Wales. All disputes arising will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to This Privacy Policy

Green Gardens reserves the right to change this privacy policy as we may deem necessary from time to time or as required by law. Any changes will be immediately posted on this Website and you are deemed to have accepted the updated terms on your first use of the Website following the changes.

You may contact Green Gardens by email at [email protected].

First published on 26/04/2025